Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of AV Operations based in the United States. This senior leadership role owns field operations across a rapidly growing Autonomous Vehicle (AV) and Electric Vehicle (EV) segment. You will translate strategic priorities and customer commitments into consistent, high-performing operational execution. The role oversees a large, geographically dispersed organization spanning regional leaders, fleet managers, service advisors, technicians, and other field teams. You will drive performance across safety, quality, customer satisfaction, fleet availability, productivity, staffing, and financial results. The position partners closely with recruiting, training, HR, finance, safety, procurement, and IT to remove operational barriers and scale effectively. You will also lead launches, market expansions, fleet ramps, transitions, and the introduction of new vehicle platforms. This is a highly visible, travel-intensive leadership opportunity within a fast-paced environment shaped by emerging mobility technologies. Accountabilities - Own day-to-day field operations across the AV/EV segment, translating business strategy and customer requirements into effective operational execution. - Lead, develop, and hold accountable Senior Managers, Regional Managers, Fleet Managers, technicians, and other field personnel across multiple geographic markets. - Drive operational performance across safety, quality, customer satisfaction, fleet availability, technician productivity, staffing, service levels, and efficiency. - Establish and manage operational KPIs, technician utilization, repair-order performance, staffing attainment, customer SLAs, and financial targets. - Ensure markets are properly staffed, trained, equipped, and operationally prepared to meet customer demand, including 24/7 service requirements where applicable.

- Build a strong culture centered on safety, accountability, teamwork, professionalism, customer service, and continuous improvement. - Partner with Recruiting and Training on workforce planning, hiring, onboarding, technical readiness, leadership development, and organizational growth. - Serve as a senior escalation point for customers and field leadership, coordinating timely resolution of service, operational, and performance issues. - Lead operational execution for new customer launches, market expansions, fleet ramps, transitions, and deployment of new vehicle platforms. - Partner cross-functionally to identify and remove operational barriers while continuously improving processes, performance, and scalability. - Maintain financial discipline across labor, overtime, travel, third-party spending, inventory, billing, and overall P&L performance. - Monitor performance against safety, customer, workforce, operational, quality, retention, and financial objectives, taking corrective action when necessary. Requirements - 10+ years of progressive operations leadership experience, preferably within fleet maintenance, automotive, transportation, EV, AV, or another complex multi-site operating environment. - Demonstrated experience leading large, geographically dispersed organizations through multiple layers of management. - Strong operational and financial acumen, including experience managing KPIs, budgets, productivity metrics, and P&L performance. - Strong knowledge of fleet maintenance operations; experience with EV systems, high-voltage systems, diagnostics, ADAS, or autonomous vehicles is preferred. - Proven ability to build high-performing teams, develop leaders, establish accountability, and foster a performance-oriented culture. - Strong customer orientation with the ability to balance customer expectations, operational requirements, workforce considerations, and financial objectives.

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