Job Description

The Director of Operations is responsible and accountable for the Food and Nutrition Services Department within a Healthcare Facility. This includes Culinary, Retail Operations, Clinical Nutrition and Patient Services. The DO is responsible for creating and sustaining a culture of Hospitality and patient-centered care within the Healthcare Campus as it relates to the Food and Nutrition Services Department. This role leads initiatives to improve patient, employee and client satisfaction. .

Key Responsibilities

Patient Centered Care (Patient SVS Manager and Clinical Team):

1. Ensures Patient Safety – HACCP Plans and QA Checks are completed as directed.
2. Patient Rounding – Daily interaction with patients and nursing. Documenting findings, communication and resolution of issues
3. Team Member Training: Ensure Core Competency of Teams by completing educational sessions and annual reviews. Daily Spark is held and monthly Inservice is completed.

Culinary Experience (Executive Chef and Culinary Team):

1. Great Food Prepared and Served Daily, on all shifts. Execute the Food Philosophy of Culinour.
2. Production Systems Engaged to provide Outstanding Food and Presentation.

Retail and Catering (Retail Manager and Hospitality Team):

1. Food is packaged with Care and accurate information
2. POS is programed appropriately
3. All Guests are greeted with a smile and recognition
4. The Locations are set up for the ease of guests and presents a sense of wellbeing.

Staff Education (Leadership Team):

1. Team is trained in Hospitality and Job specific competency.
2. Team is accountable to job flows and accurate time punches
3. All training is documented and development plans are in place
4. Create a culture of Hospitality and team. NO JOB is harder or better than anyone else.

Quality Compliance and Complaint Resolution (Leadership Team):

1. Reports on Healthcare Facility QA projects and results
2. Meets requirement demanded by CMS, The Joint Commission or Similar Organization, Local Health Department and State Department of Health

Community Engagement:

1. Engages in Healthcare Facility Community Outreach programs include Teaching Kitchens and other Educational and promotional Activities.

Qualifications

1. Education: Required: Associate degree in Nutrition, Culinary or Health Related Field. Serve Safe Certification or equivalent. Preferred: Bachelor’s degree in nutrition/food science, Registered Dietitian, Certified Dietary Manager or Dietary Technician, Registered.
2. Experience: 5 - 7 years in food service leadership roles. Healthcare experience in acute care, senior living or equivalent. Experience may be substitute for educational background.
3. Reporting Structure: Regional Director of Operations
4. Skills:
5. Excellent communication skills including public speaking and conflict resolution.Ability to communicate up and down the organization.
6. Team Building – Internal Team Development
7. Project Management and Follow Up
8. Ability to lead cross-functional initiatives and drive cultural change
9. Computer Competency, data analysis and reporting proficiency

Core Competencies

1. Empathy, compassion and hospitality
2. Strategic thinking and adaptability
3. Ability to have productive conversations with team members
4. Commitment to patient-centered care

Culinour® is a specialty company of Phoenix3 Collective, a Boston-based strategic growth partner that accelerates distributive and lifestyle service companies in healthcare, behavioral health, senior living, and corporate markets. Phoenix3 is a team of business builders, disruptors, entrepreneurs, and experienced operators, providing direction, resources, and capital from decades of successful leadership in these market spaces. More information about Culinour can be found at

Don’t meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!

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