This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director Services Business Operations based in United States. The Director Services Business Operations serves as a strategic operating partner to the General Manager, Global Services, helping build the framework needed to scale the organization profitably, efficiently, and predictably. This role has broad ownership across business performance management, forecasting, operational governance, sales operations, capacity planning, business intelligence, and process optimization. You will translate business strategy into measurable plans, performance metrics, and execution priorities. Working across Service Delivery, Sales & GTM, Portfolio Management, Customer Success, Finance, Technology, and regional leadership, you will drive alignment and operational excellence. The role combines financial and analytical leadership with hands-on transformation and process improvement. You will also identify opportunities to improve scalability, productivity, profitability, and commercial execution across global services operations. This is a high-impact leadership opportunity for an experienced operator who can connect strategy, data, people, and processes to business outcomes. Accountabilities: - Lead business operating reviews, scorecards, KPI management, forecasting, reporting, and performance visibility, ensuring accountability to plans, targets, and strategic priorities. - Identify business risks, opportunities, and corrective actions while providing leadership with clear, actionable performance insights. - Lead revenue, margin, bookings, backlog, and resource forecasting, while supporting annual planning, budgeting, and long-range business strategy. - Establish capacity planning across service lines and optimize utilization, workforce productivity, and hiring plans. - Build operating standards, governance frameworks, and performance management practices that align Sales, Portfolio, Delivery, Customer Success, Finance, and Technology.
- Drive process standardization, automation, scalability, and continuous improvement initiatives that enhance efficiency and profitability. - Own and optimize core Services processes, including lead-to-order, quote-to-cash, resource-to-revenue, service delivery, and renewals. - Establish process governance, controls, documentation, and performance metrics while reducing operational friction and cycle times across cross-functional workflows. - Drive standardized and automated processes across North America and EMEA. - Support pipeline governance, forecast management, opportunity visibility, CRM data quality, and sales process discipline across the Services business. - Deliver sales performance analytics, dashboards, and insights while partnering with Sales leadership to improve bookings performance, services attach rates, and commercial execution. - Provide leadership for pricing, profitability, recurring revenue performance, offer adoption, margin management, and backlog health. - Improve systems integration, reporting automation, and quote-to-cash execution through data-driven operational improvements. - Lead strategic transformation initiatives, translating business strategy into roadmaps, metrics, and clear accountability. - Develop business cases for investments, acquisitions, and new offerings, and serve as a strategic advisor to the General Manager. Requirements: - 10+ years of leadership experience in business operations, services operations, finance, strategy, consulting, or a related discipline. - Experience working within technology services, managed services, professional services, or IT services organizations. - Strong financial, analytical, forecasting, and business planning capabilities. - Proven experience building KPI frameworks, executive reporting, forecasting processes, and scalable operating models.
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