Job Description

Sierra Donor Services - New Mexico is a designated organ procurement organization (OPO) within the state of New Mexico – and is a member of the DCI Donor Services family.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Develops and implements marketing plan that creates change in physician and hospital practice in the donor referral and family counseling processes that ultimately increases organ and tissue donation in assigned portfolio.

• Performs quantitative and qualitative analysis of hospital market to characterize donor potential and identifies and engages decision-making individuals who can influence hospital protocols to include best demonstrated practices for donor referrals and family counseling.

• Conducts education needs assessments for assigned hospitals and develops and implements educational plan.4. Establishes multi-disciplinary councils within assigned hospitals, using peer level influence in order to forge a consensus about standards of practice for the donor referral and family counseling and request process. Identifies decision-making individuals in assigned hospitals including chairpersons of medical staff, medical executive committee, ethics and critical care committees, surgery and medicine departments, and referring physicians and nurses from trauma, neurosurgery and critical care. Conduct individual meetings and gain support from each party, guide the group discussion and outline and implement next steps.

• Conduct field coaching and provide feedback for skill development in written and oral communications, public relations and sales and negotiation skills for clinical coordinators.

• Utilize superior customer service skills to develop and maintain relationships with referring physicians and nursing staff and medical and executive leadership in assigned hospitals.

• Disseminates and interprets data and research on increasing organ and tissue donation for medical academic audiences and policy review committees who can affect change in hospital standards of practice.

• Design curriculum for and conduct professional education programs.

• Respond to customer service-related issues in hospital portfolio with appropriate internal and external individuals and utili
  
• Make policy recommendations to hospital administration to ensure hospital compliance with state and federal regulations and increase referral and improve donation outcomes.

• Develop and conduct accredited educational programs for healthcare professionals.

• Customize professional education materials for one on one presentations/discussions, large and small audience educational forums.

• Support internal staff and provide guidance on hospital relationships. Develops and maintains robust hospital profiles.

• Maintains accurate and timely documentation of all hospital development activities.

• Performs other duties as assigned.
  PHYSICAL TRAITS: Sits stands and walks. Observes, listens, speaks with hospital staff and others. Reads, prepares and presents information. Drive to and from donor hospitals.
  QUALIFICATIONS:
  Education Required: BA or BS in Business, Education, Public Health, or Health care related field.

Experience:

• Two to four years of healthcare experience with families, counseling, bereavement and/or crisis intervention or 3-5 years of experience in hospital relations or OPO.

• Experience with performance improvement strategies, stakeholder engagement, and project coordination is applicable.

• Proven ability to build and maintain strategic relationships with healthcare professionals, including physicians, nurses, and hospital administrators.

• Ability to initiate and lead multi-disciplinary teams or councils to improve hospital donation practices and family care.

• Experience delivering hospital-based education or in-service training programs to clinical staff, including nurses, physicians, and administrators.

• Excellent communication (verbal and written), interpersonal, and presentation skills.

Computer Skills: Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required.

We offer a competitive compensation package including:

• Up to 176 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

Compensation details: 54000-67000 Yearly Salary

PI98ea5368b421-30492-40858187

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