Job Description

Job Title: Patient Registrar Location: Flushing, NY Local, Remote or Hybrid: Local Schedule: M-F 9am-5pm Contract: 13 Weeks Job Code: QM004 Important Call Outs: - NYP Vaya Coversheet required - BR BR for those who are fluent in Mandarin Required Qualifications Education: HS Diploma Experience: Knowledge of position s principles, techniques, practices and procedures, skills and prior administrative experience, patient appointments and surgical scheduling and human relationship skills. Experience using Epic preferred Key Responsibilities: To ensure that the highest quality standard of customer satisfaction is attained; to maximize reimbursement from outpatient visits by screening patient appointments, reconciling co-payments, and securing referral authorizations. To schedule appointments, obtain, scan and electronically file all necessary documentation. 1. Greets patients and/or visitors and/or vendors and/or staff. 2. Registers patients. 3. Schedules Office Appointments 1a. Ascertains needs and directs accordingly. 1b. Insures appropriate persons complete and receive proper forms 1c Directs or escorts to appropriate person, department or clinical area. 2a. Verifies and completes registration. Checks-in all patients in the EHR per practice guidelines. 2b. Ascertains necessary demographic and billing information according to Meaningful use guidelines. 3a. Schedules office appointments per the practice scheduling guidelines. 4. Answer Telephone Calls 4a.Determine caller s needs. 4b. Answers questions, schedules or changes appointments; Directs caller to the appropriate party. 4c. Takes messages and distributes to appropriate party 4d. Reports malfunctions of telephone equipment to supervisor immediately. 5. Financial Performance 5a. Requests and accepts cash, check and credit card payments from patients at time of visit. 5b. Reconciles daily copayment batches, deposits batch into safe and prepares patient referrals for billing. 5c. Dispenses change to cash payment patients. 5d. Prepares receipt for patients 5e. Contacts billing for immediate insurance verification for walk-ins or patients with a change in insurance status on file. 5f. Scans insurance card and photo ID into the HER to comply with the practice guidelines and Red Flag policy. 5g. Verifies Medicaid status by obtaining UT authorizations if necessary. 6. Arranges for patient transportation when necessary 6a. Follows established guidelines in contacting transportation companies on a timely basis to insure patient transportation to and from the practice is within the appointment schedule. 7. Provides any or all of the following basic clerical support functions to other practice staff 7a. Sorts and distributes incoming mail 7b. Types, or completes by hand, routine practice forms, records and reports. 7c. Check/verify data on forms, records, reports, correspondence 7d. Follows upon incomplete data by calling responsible party 7e. Assists in training new practice staff with the patient check in process 8. Service Excellence 8a. Treat the people we serve as guests including patients, co-workers, providers, and all visitors 8b. Show commitment to co-workers 8c. Maintain a safe and clean environment 8d. Respect the privacy of all patients 8e. Confidential information handled with discretion and sensitivity. 9. Cancelled Appointments 9a. Addresses all cancelled appointments and follows up per practice policy. Please see cancellation policy. 10. Task List 10a. Responsible for all appointment scheduling located in the task list in EHR. 10b. Insuring list is up to date and worked daily with accurate information capture. 11. Provides clerical support 11a. Sorts and distributes incoming mail. 11b. Types and sends letters for no-show, cancelled, referred, and bumped appointments. 12. Telephone Support 12a. Answers telephone calls promptly and efficiently. 12b. Answers physician lines and distributes provider calls promptly. 12c. Delivers consult calls per the consult policy. 12d. Follow telephone etiquette guidelines

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