Pega Lead Architect Job at Sumeru Solutions, Remote

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  • Sumeru Solutions
  • Remote

Job Description

Senior Pega Customer Decision Hub (CDH) Architect with 12 15+ years of overall Pega experience, including 5+ years specializing in customer decisioning, Next-Best-Action (NBA), customer analytics, and AI-driven engagement strategies. This role provides strategic architecture leadership and serves as the primary advisor for modernizing customer decisioning capabilities, optimizing engagement strategies, and ensuring scalable and sustainable platform architecture.

Key Responsibilities

  • Define target-state customer decisioning and engagement architecture.
  • Lead data model rationalization and customer data strategy.
  • Establish Interaction History and Customer Insight Cache (CIC) migration approaches.
  • Assess and optimize Next-Best-Action strategies and decisioning frameworks.
  • Identify architecture gaps, risks, dependencies, and mitigation plans.
  • Define guardrails for performance, scalability, governance, and operational readiness.
  • Provide advisory support for platform modernization and upgrade initiatives.
  • Collaborate with enterprise architects and engineering teams to ensure alignment with business and technology objectives.
  • Identify critical components for platform migration / upgrade to different cloud environments

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