Job Description

As a Business Analyst, you will support Pension Outsourcing client delivery by translating business needs into system requirements, configuration, testing activities, and operational solutions. You will work closely with clients, Business Analysts, developers, Pension Administration teams, and other stakeholders to deliver accurate, high-quality work within defined scope, timelines, and budget expectations. You will also contribute to process improvements, knowledge sharing, and the continued evolution of system and business analysis best practices.

• Establish and maintain effective client relationships by understanding client needs, expectations, and how the system supports their business processes.
• Inform clients and project teams on system functionality, available options, best practices, and related impacts.
• Work with internal and external client teams to clarify business requirements and document system solutions.
• Support clients in evaluating and adopting new features, tools, and approaches through consultation, training, and solution walkthroughs.
• Understand the statement of work and system scope, identify potential out-of-scope work, and bring those instances to the project team's attention in a timely manner.
• Assist with effort estimates and identifying work and hours needed to support change order development.
  
  

Domain Knowledge and Delivery

• Demonstrate strong understanding of the core application, including functionality, available options, underlying database structure, and business process flows.
• Define complex system configuration, table updates, reporting requirements, and related documentation.
• Develop, review, and execute comprehensive test plans for system components, including web applications, data imports, batch processes, reports, and extracts.
• Coordinate testing issues with developers and other stakeholders and drive identified defects through resolution.
• Perform impact analysis, regression testing, and validation activities related to system enhancements, releases, and production support.
• Partner with Pension Administration and Retirement teams to understand operational processes and ensure system solutions align with business needs.
• Ensure business analysis deliverables, configuration activities, and testing activities meet established quality standards and project timelines.
• Participate in release, implementation, and production support activities as needed.

Problem Solving and Requirements

• Analyze business requirements and translate them into system specifications, configuration requirements, and testing approaches.
• Create and execute database queries based on an understanding of the underlying data model.
• Assist senior Business Analysts in analyzing requests and providing solutions for medium to high complexity issues.
• Ensure development requests include complete requirements, specification updates, and appropriate test scenarios.
• Identify risks, gaps, dependencies, and potential impacts associated with proposed system changes and communicate them appropriately.

Collaboration and Continuous Improvement

• Work collaboratively with Business Analysts, developers, project managers, Pension Administration teams, and client teams to deliver successful outcomes.
• Provide guidance, technical assistance, and knowledge sharing to colleagues on system functionality, business processes, and client-specific requirements.
• Contribute to the development and adoption of standardized work processes, tools, methodologies, and best practices that improve quality, consistency, and efficiency.
• Participate in business analysis, system, and line-of-business initiatives designed to improve delivery effectiveness and client outcomes.
• Support onboarding, training, and mentoring activities for new or less experienced team members when appropriate.
  
  

Financial and Delivery Management

• Assist in estimating effort for configuration, testing, and analysis activities.
• Support project teams in meeting delivery, budget, and profitability objectives.
• Identify and communicate potential scope changes, project risks, and delivery impacts to project leadership.

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